Privacy Policy

Our privacy policy explained..., and are operated by South West Ticketing Solutions Limited ('we'/'us'/'our'), company number 08823486.


South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store and its Partner - Plymouth Pavilions Ltd (“TPPL”), are acting as data controllers of the information we collect from you when you use our website, and are responsible for your personal data  

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection officer using the contact details set out below.

Contact details

South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store, Ground Floor, 4 Southernhay West, Exeter, EX1 1JG

Plymouth Pavilions Ltd, Millbay Road, Plymouth, PL1 3LF

Our DPO email addresses are: South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store
The Plymouth Pavilions Ltd (TPPL”)

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.


Protecting your privacy as a user of, and is important to us and we strive to keep all information relating to you confidential in accordance with this policy. As part of the normal operation of our services you may voluntarily provide us with information about yourself ('Personal Data'). The purpose of this Privacy Policy is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy.

We will be happy to answer any enquiries from you regarding this Privacy Policy, the Personal Data we hold about you or the use we make of it. If you have any queries or comments please contact us. If you wish to correct, update, amend or remove any information we hold about you, you may do so by logging in and editing your account as necessary.


2.1 Site Visitors
If you are merely visiting the public areas of, and, we do not collect any Personal Data about you. However, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of Personal Data. This information is only used in aggregate form to analyse, manage and develop, and and is not linked to any individual.

2.2 Email Subscribers & Purchasers
If you register with, and we will collect and hold Personal Data about you when you register. The Personal Data collected by us will include your full name, password, e-mail address, postal address including postcode and your mobile telephone number. From time to time you may also be requested to provide other Personal Data which we will need to provide you with a specific service or request. This may include your credit card details, other information about yourself, your preferences or your experiences.


3.1 Services
We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Conditions.

3.2 Marketing
From time to time, we may use your Personal Data to let you know about special offers, other services and products that we or our associated companies provide and also news about our business that we believe may be of interest to you. This information may be sent to you on behalf of any company operated by or in association with South West Ticketing Solutions Limited, irrespective of the website that you used to register. This will be in accordance with your personal preferences. You may amend your preferences at any time in accordance with section 1.2 above.

3.3 Public Forums, and may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas of, and become public information and you should exercise caution when deciding to disclose any information on them.


4.1When you input any Personal Data into, and, or request services from us, your personally identifiable information is held in a controlled, secure environment and protected from unauthorised access, us or disclosure. When personal information is transmitted, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Where credit or debit card information is stored, it is done so in accordance with the Payment Card Industry (PCI) data security standards (“PCI DSS”) to protect Cardholder Data and Sensitive Authentication Data. We do not store credit card details. This means that sometimes we may ask for proof of identity before we disclose any Personal Data to you. South West Ticketing Solutions' ticketing and customer relationship management (CRM) software is hosted by the AudienceView Ticketing Corporation on servers located in the UK. South West Ticketing Solutions have a contract with AudienceView under which AudienceView will process personal data only in accordance with the terms of the contract and take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage.


5.1, and makes use of cookies which are files placed on your computer that enable us to track certain information relating to your use of, and 

When you use our websites to browse our activities and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help make your user experience better.This website requires cookies to be enabled to function. Cookies are designed to hold a small amount of data on your computer by your web browser to help enhance your browsing experience, manage your shopping basket, track visitor statistics, all with the aim of enhancing your experience. We do not use cookies to collect information which will allow us to identify you, as your privacy is important to us.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy

Some of the cookies we use are necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

Cookie Name  Purpose Further Information
blf-alpha-session The core session cookie for the website Cookies Policy
ASP.NET_sessionId The core session cookie required for the functioning of the awards for all application process Cookies Policy
contrast Mode  Cookie to enable an accessible high-contrast mode of the website Cookies Policy

We will always ask your consent before placing a cookie which may be useful for South West Ticketing Solutions Ltd (“SWTS”) t/a The Ticket Store but is not necessary.

As well as the cookies we use, various third parties also place them on your computer, with your consent. These are shown below.

Cookie Name Purpose Further Information
(Google Analytics)
Google Analytics tracking Id. These cookies enable us to better understand how our users use our website so we can improve our services. Cookies Policy
YouTube Third-party video embed Cookies Policy
Google Maps Third Party Google Maps embed Cookies Policy

We use the following types of cookies:

  • 'Strictly Necessary' cookies let you move around the website and use essential features such as our ordering and session control.
  • 'Performance' cookies collect information about how you use our website e.g. which pages you visit.
  • 'Targeting' cookies are deployed by third parties, such as Facebook, Twitter and our advertising partners. They may subsequently use information about your visit to target you with advertising that you may be interested in, on this and other websites.
The website gives you detailed step by step guidance on how to control and delete cookies depending on your browser type. You can adjust your browser settings to your preferred level of protection. The list below provides links to privacy controls for third-party websites that deliver cookies via our website within advertisements or widgets.
Google analytics's opt out options
Google and Doubleclick opt-out details
Network Advertising Initiative
Digital Advertising Alliance


If, and is sold to or merges with, or if our business is sold to, merges with or enters a joint venture with another company not owned by South West Ticketing Solutions Limited, you should expect that some or all of the Personal Data collected, and may be transferred to the buyer/surviving company. If so, we will seek to obligate the other company to use any Personal Data transferred from, and in a manner consistent with this policy, but we cannot guarantee that we will be able to impose that requirement or that the acquiring company will comply.


The Ticket Store sells tickets on bahalf of companies ownded by and not owned by South West Ticketing Solutions. From time to time we may may need to share your personal information with these companies for the purposes of fulfilling your order or for marketing purposes. If you do not wish us to share your information for specially selected marketing purposes you can amend your personal preferences in accordance with section 1.2


By accepting the Conditions or by using the services on, and, you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of, and service in accordance with the Conditions.
You agree that your Personal Data may be transferred to countries outside Europe for the purposes described above, to countries which may not provide legal protection of Personal Data equivalent to the level of protection within the United Kingdom.
If you do not wish your Personal Data to be used in the manner set out in this Privacy Policy or the Conditions, please do not use

This Privacy Policy is part of the, and Terms and Conditions (the "Conditions") (Purchase Policy) and all defined terms shall have the same meaning as those in the Conditions.

We welcome your questions and feedback regarding privacy issues and the design of Should you have any comments or a complaint about how we are using your Personal Data, please get in contact via the ways detailed on, and

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention period is three years from the date you setup your customer account.

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at or write to them at: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF